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Visiting

The presence of friends and family is key to the healing process.  In special circumstances our visiting times may be flexible. Should the need arise to visit outside normal visiting hours please discuss this with the nursing staff.

Note: for infection control reasons, potted plants are not permitted in patient rooms. Due to space limitations and infection control policies, we are unable to have flowers in the Intensive Care Unit.

What visitors can do to help prevent infection?

  • Visitors should avoid coming to the hospital if they are feeling unwell. If they have suffered from any form of gastro, they should not visit for 48 hours after symptoms have ceased.
  • Children that are unwell or just recovering from an illness should not be brought to the hospital.
  • Visitors are welcome to use the hand washing sink or alcohol gel to clean their hands when entering and leaving the wards.
  • Visitors should not touch the relative/friend's wounds or devices such as drips.
  • If possible, visitors should not sit on the beds or use the patient bathrooms. Public bathrooms are available on each floor.

Where to meet?

Visitor lounges on each floor provide a relaxing area for patients and visitors to meet. The café and the Mater Healing Garden, behind the café, on the ground floor provide alternative areas to meet patients.

Smoking

Smoking is not permitted in any building, vehicle or area within the Mater campus.

Mobile phones

Mobile phones should be switched off in the Intensive Care Unit, operating theatres and special care nursery as they may interfere with medical equipment.

In general ward areas mobile phones should be turned off when at the patient bedside. Mobile phones may be used in the patient lounges or corridors. Patients should move away from medical equipment when using a mobile phone to ensure, if possible, that they are separated by a distance of at least half a meter.